| An adaptable PM with 10 years experience delivering mid-size technology projects with experience includes infrastructure projects, data and application migration, new technology implementations and more. |
- Looking to be an agent for company growth and a catalyst for positive change by incorporating appropriate new and emerging technologies.
- Highly motivated technology and business manager with proven success in engaging and managing highly skilled technical teams to design, implement and support business systems enabling corporate growth
- Highly organized self-starter with strong interpersonal skills, experience liaising with all levels of staff and attention to detail
- Possesses the hard and soft skills to effectively enable successful projects across multiple departments, 3rd parties and external clients
- Fully conversant in website development, enterprise systems and social media amongst many other technologies
- Ability to deliver high-quality, user friendly solutions on time and on budget
- Bachelor's degree in Computer Science and MBA in Finance / International Business
- Current HSMP Tier 1 Visa good for UK employment thru November 2011
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| MS Office (Word, Excel, Powerpoint, Access, Project, Outlook), IE, FireFox, email, usenet, FTP, OSS, database, CMS, PHP, XHTML, XML, CSS, SQL, Perl, MS Windows, UNIX, LINUX, Apple OSX, BES, MS SQL Server, Citrix, DHCP, DNS, ITIL, VOIP, MPLS, IP-PBX, CMDB, project management |
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Jan. 2009 – Jun. 2009
- Designed and hosted websites for business and non-profit organizations
- Hand-built code in compliance with recognized web and accessibility standards
Mar. 2006 – Dec. 2008
A turnkey managed service for outsourcing a firm's core IT infrastructure, providing companies with an enterprise-level IT department as one single integrated solution delivered through the web.
- Increased service-delivery / branding capabilities of 3rd party IT providers by implementation of value-added of a profitable Value-Added Reseller partner program that white-labeled our hosted IT-as-a-Service platform
- Reduced costs by 15% and create new revenue streams by developing and implementing new service offerings
- Designed and implemented a VOIP phone system based on SIP and a Windows Server IP-PBX with an MPLS network allowing for work from home, decreasing communication costs 33% and enabling rapid-deployment keeping up with company's growth
- Designed and implemented business rules governing a third-party help-desk ticket workflows based on ITIL best-practices and supported with a comprehensive CMDB for tracking and management of both internal and client assets for best in industry SLAs
- Quality Assurance tested proprietary .NET based portal (including UIX design) that manages users, groups, applications and data with direct integration for managing MS Windows Servers, MS Exchange, VMWare ESX and other servers and services
- Supervised 7 1st and 2nd level help desk technicians while managing recruitment drive to find and hire 3 additional 2nd and 3rd tier engineers
- Wrote and consulted on jargon-free help and marketing documentation to assist the VAR program and reducing customer support calls
- Extensive hands-on experience with all services provided
Oct. 2002 – Nov. 2005
The #1 online destinations for local news and information, jobs, autos, real estate and more for their affiliated newspaper readers.
- Created and maintained proprietary applications processing news feeds enabling 32 online newspapers to serve 10 million page views daily
- Optimized processes to streamline workflows for over 80 field sales people
- Worked with managers and clients to develop and deliver timely technology-based solutions to the company's 10 affiliates
- Responsibilities included day-to-day project scheduling, success, quality assurance, and time and resource management
Jan. 2002 – Dec. 2004
- Created and built websites for multiple companies and individuals
- Developed administration tools by writing new code and modifying open source projects to streamline the development process
- Consulted and evaluated business cases; researched the best solutions and provided recommendations for various technology needs
June 2000 – Sep. 2001
The premiere internet-based golf tee-time scheduling system. (now defunct)
- Responsible for website design, development, content creation and updates, and maintenance, inventory control, customer service
- Coordinated with outsourced development company that designed and implemented site administration tools
- Developed admin tools using a proprietary 3rd party programming language
- Managed marketing creatives to educate consumer and golf course target markets
Nov. 1998 – May 1999
Provides security, storage and systems management solutions to help customers secure and completely and efficiently manage their information-driven world against risks.
- Provided customers with application and technical support assistance primarily over the phone and/or remote connection for multiple products
- Documented progress, resolution and time spent on all customer activity in the appropriate tracking systems
Sept. 1995 – June 1998
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February 2007
Baruch College — New York, NY
International Business & Finance (double major)
December 1999
University of Oregon — Eugene, OR
Computer & Information Science (CIS) with Business Administration Minor
2009
APM Group
2002
CompTIA
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- Current HSMP Tier 1 Visa good for UK employment thru November 2011
- Available immediately
- LinkedIn Profile — http://www.linkedin.com/in/rjnoval
- Independent technical contractor for small business' and individuals for over 10 years
- Professional Ski Instructors of America (PSIA) certified ski instructor
- 4 week Outward Bound adventure, including wilderness survival training
- Member of the National Society of Hispanic MBAs
- Languages: English (Native), French (Beginner)
- Excellent references available upon request
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